Refund Policy

30-Day Money-Back Guarantee

At RUNE, your satisfaction is our top priority. We proudly stand behind the quality and results of our beauty products. If you're not fully happy, you can return your product for free within 30 days of the purchase date.

To qualify for a return, your item must be in its original packaging, unused or lightly used, and include a receipt or proof of purchase.

To start your return, please email us at info@buyrune.com. Once your request is approved, we’ll send you a return label and full instructions. Returns sent without prior approval will not be accepted.

If you have any questions about the return process, feel free to contact us at info@buyrune.com.

Damages and Issues

Please check your order as soon as you receive it. If your item is damaged, defective, or you received the wrong item, contact us right away at info@buyrune.com and we’ll fix it quickly.

Exchanges

If you want a different item, we recommend returning the original product first. Once your return is approved, you can place a new order separately for faster processing.

European Union 14-Day Cooling-Off Period

If your order was shipped within the EU, you have the right to return it within 14 days of receiving it—no reason needed. The product must be in its original packaging, unused or lightly used, with proof of purchase.

Refunds

After we receive and inspect your return, we'll email you to confirm whether your refund is approved. If approved, your refund will be sent to your original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since your refund approval and you haven’t received the money, please contact us at info@buyrune.com.